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DART Paratransit

If you have a disability and cannot use DART Bus Routes, you may be able to use DART Paratransit. If approved, you can book a ride that comes to your door.

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Already a Bus Plus Rider?

Find out how you can book a ride and pay for your trip.

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Need to sign up?

You must sign up and be approved to use this service.

Who can use DART Paratransit?

Who can use DART Paratransit?

If you have a disability that keeps you from being able to use DART bus routes some or all of the time, you may be able to use DART Paratransit. Most riders sign up through DART’s Bus Plus program. You can apply by filling out a form and having a qualified professional confirm you need this service.

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How does DART Paratransit service work?

As a Bus Plus rider, you can call to book a Paratransit trip at least one day before you plan to travel.

 

When it is time to travel:

  1. 1

    A vehicle will show up at your door within a 30-minute time period.

     

  2. 2

    An operator can help you get from your door into the vehicle and will secure any mobility devices.

     

  3. 3

    The vehicle may stop to pick up or drop off other riders.

     

  4. 4

    The vehicle will drop you off at the door of your chosen location.

Hours You Can Travel

You can ask to book a trip within these times:

Monday – Saturday

Monday – Saturday

6 a.m. – 10 p.m.

Sunday

Sunday

7 a.m. – 7 p.m.

Where You Can Travel

Trips can start or end in the Base Zone (yellow area) or Premium Zone (gray area).

Bus Plus riders can travel in these DART member cities: Altoona, Ankeny, Bondurant, Clive, Des Moines, Johnston, Unincorporated Polk County, Urbandale, West Des Moines, and Windsor Heights.

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Where You Can Travel
You do not have to live within the service area to qualify for the service, but your pick-up and drop-off addresses must be in the service area.
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Cost To Travel

Bus Plus Paratransit fare is:

$3.50

PER TRIP

within the Base Service Zone

$30

PER TRIP

if you are getting on or off the vehicle in the Premium Service Zone.

You can pay for trips using the MyDART App or with cash. Please bring the exact amount as drivers cannot provide change. Bus Plus customers also can ride DART’s Bus Routes for free with an I.D.

Inspiring stories from our riders show you how DART is part of your everyday life.

Todd Kilzer paratransit rider

Connecting to Critical Care

“All of my appointments are centered around DART transportation. I have dialysis on Mondays, Wednesdays and Fridays, and I usually have other medical appointments on Tuesdays and Thursdays. I literally use DART Paratransit services every day.”

Important Information

Find resources, updates, and essential guidelines for a seamless paratransit experience.

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Already a Customer?

Learn about booking rides and taking your trip.

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Need to Apply?

Learn if you qualify and steps to complete your application.

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Have questions?

Read about our policies and rules for riding.