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Book & Pay for Bus Plus (Paratransit)

Once you are approved for Bus Plus, you can book a ride.

How to Book a Ride

You must call us to make a reservation.

What to Know

  • You can book your trip 1 to 7 days before you travel.
  • Premium Service Zone trips must be booked 2 to 5 days ahead.
  • We may offer a pickup time up to 1 hour before or after your request.
  • When to call:
    • Monday – Friday: 8 a.m. – 5 p.m.
    • Saturday: 8 a.m. – 4 p.m.
  • We are closed on six holidays each year.
  • On Sunday, leave a voicemail if you would like to book a Monday trip.
  • Please leave at least 90 minutes between trips to and from your destination.

What to Have Ready

When you call, please tell us:

  • Your first and last name
  • The date and time you want to travel
  • Your pickup address
  • Your destination address
  • Your return trip time
  • If anyone else is riding with you
  • Your payment method
  • Any special instructions (like your wheelchair accessible needs)

Call 515-283-8136 to book your trip.

Cost of a Ride

  • $3.50 per trip in the Base Service Zone
  • $30 per trip if you are getting on or off the vehicle in the Premium Service Zone.

How You Can Pay

  • Cash (exact fare only)
  • Credit or debit card in the MyDART app

If you need help using the app, call DART Customer Service at 515-283-8100.

Get Ready for Your Paratransit Ride

  • We will give you a 30-minute pickup window.
  • Please be ready 15 minutes early.
  • Drivers will wait 5 minutes.
  • If you miss your ride, we cannot send another vehicle.
  • All vehicles have a DART logo.

Your ride may be in:

  • A DART bus
  • A UZURV vehicle
  • A Yellow Cab taxi

Book a Ride

Riding With Others

Personal Care Attendant (PCA)

  • Your PCA rides for free.
  • They must get on and off at the same place as you.

Guest or Companion

  • Guests may ride if space is available.
  • Guests must travel the full trip.
  • Guests pay the same fare as you.

Service Animals

You may ride with a service animal. Pets and emotional support animals are not allowed.
We may ask:

  • Is this a service animal?
  • What task does the animal perform?

Learn More

DART Paratransit Service Overview
Apply for Bus Plus Paratransit
Bus Plus Rider Rules

Canceling a Trip

If your plans change, call 515-283-8136.

  • Cancel at least 1 hour before pickup.
  • Repeated late cancellations may lead to aservice suspension.

Want to Learn More?

You can read more about:

  • Cancellation policy
  • Visitor policy
  • Rider rules

View our Bus Plus Policies