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Contact Us
Find the best ways to get in touch with our team.
Customer Service
We are here to help with questions or if you need to report a concern.
All Customer Service staff can help with bus routes, DART On Demand, MyDART app, and Paratransit services. Help with translating is available.
Hours
Monday to Saturday: 7 a.m. to 5 p.m.
Sunday: Closed
If you need help with Caravan (formerly Rideshare) call 515-288-7433 or email caravan@ridedart.com
If you have a safety or medical emergency, call 911.
Customer Feedback Form
Please fill out this form to share a comment or concern with us:
Important Information
If you think you’ve lost an item on a bus, please call Customer Service or speak to someone at the window at DART Central Station. To report a lost item when Customer Service is closed, please call and leave a message, send an email or send a report using the form above.
We must make our services accessible and cannot discriminate.
Civil Rights—Title VI Concerns
If you believe you were not treated well or did not have fair access to DART services based on race, color, or national origin, you can submit a Title VI complaint. DART will investigate the claim.
Please fill out a Title VI complaint form and return it to DART Customer Service to begin the investigation. All Title VI policies and procedures can be found here.
Accessibility (ADA) Concerns
We want everyone to be able to use our services, even if you have a wheelchair, mobility device, or another travel need.
Reasonable Modification Requests
If you need DART to change a policy, practice or procedure to allow you to travel with a disability, please: Download and fill out this paper form, or
Call DART Customer Service.
When making a request, you’ll need to describe:
- What is needed for you to use the service
- Why this modification is necessary.
We will review your request and let you know if we can make this change.
ADA Concerns
If you believe you could not use our service, or were treated differently based on a disability, you may ask us to investigate the issue. You can file a complaint online, by filling out a paper form or by calling DART Customer Service.
Community Feedback Form
If you have a request, question or concern that would help us improve our service, please fill out the form below.
"*" indicates required fields
Important Information
You can review upcoming and past DART Board of Commissioners meeting agendas, including financial statements and performance reports, on the Board of Commissioners meeting page.
Public meetings are often held in person, virtually or both and are open for anyone to attend and/or provide comment. For more information on times and locations of upcoming meetings, review our event calendar.
As a tax-supported government agency, DART is subject to Iowa’s public-record laws as outlined in Chapter 22 of Iowa Code.
Those requests are best made in writing and submitted to DART. They can be e-mailed to dart@ridedart.com. They can also be mailed to DART, Attn: Public Records Request, 620 Cherry St., Des Moines, IA 50309.
We offer trainings at DART Central Station to help you learn about and get comfortable riding the bus. View upcoming trainings in our events calendar.
To request a training, fill out the form above or email Catlin Curry, Community Mobility Coordinator.
For media inquiries or requests for interviews, please contact the staff member below
Sarah Welch
Senior Marketing & Communications Manager
Key Facts About DART
- DART provides 3.75 million rides (measured July 2024-June 2025) in a year.
- Ridership is total for all services, including 25+ bus routes, paratransit, on demand, on call and special events.
- Ridership increased nearly 7% last year, driven by growth on local bus routes.
- Fixed bus routes are DART’s most efficient service, carrying an average of 18 passengers per hour.
- Figures focus on number of RIDES. They do not represent unique riders.
- DART currently serves 11 member communities: Altoona, Ankeny, Bondurant, Clive, Des Moines, Johnston, Pleasant Hill, Polk County, Urbandale, West Des Moines and Windsor Heights.
- Public transit is a public service, like libraries, parks and roads. All U.S. transit agencies receive public dollars. Local taxes are used to fund the majority of operating budgets while federal funds are used to fund the majority of capital budgets (facilities, vehicles, etc.).
- The Iowa Legislature determines the tools cities can use to fund public transit. In Iowa, a levy on property taxes is the funding tool all cities can use for public transit.
- 67% of DART’s revenue to operate services comes from property taxes assessed in DART’s member communities.
- Other funding sources: 12% from fares and contracts; 11% from federal funding; 6% from the state; 4% from other sources.
- National context: Most transit agencies across the country rely on local funding to fund between 60-80% of their operating budget. This is the case even for the largest transit systems.
- Property taxes go to a variety of needs, including cities, schools, and health care. The transit levy is approximately 1-2% of a property owner’s total tax bill. This ranges from about $50-$100 per year for someone who owns a $200,000 home.
- The DART Commission adopted a new funding formula a few years ago, changing how much each community contributes towards the total local funding DART receives. As the formula is being phased in, communities with more service are seeing an increase in their contributions to DART, while communities with less service are seeing a decrease. These changes in member community contributions do not reflect changes in DART’s budget overall
- Despite increased costs for things like fuel, bus parts and insurance, DART has worked to limit overall budget growth in order to limit property tax revenue increases. Over the past eight years, DART’s average annual expense growth has been 4.2%.
- As DART designs a new bus network, the DART Commission directed staff to design a new network with 10% less service to limit property tax growth and align with what the region could afford in Fiscal Year 2027.
- DART has a balanced budget through Fiscal Year 2027 that ends June 2027.
- DART serves a higher percentage of individuals who have lower incomes, disabilities, or who are veterans than the overall population.
- 61% of DART riders do not have a working vehicle in their home.
- 61% of DART riders do not have a valid driver’s license.
- 85% of those who ride DART have a total household income of less than $50,000 a year.
DART Administration Offices
DART Central Station
620 Cherry St. Des Moines, IA 50309
DART Operations and Maintenance Facility
Employment Verification
Send an email to HR@ridedart.com
Transit Advertising
- Adsposure (Bus exterior advertising)
- Commuter Ads (On-board bus audio advertising)
View the directory of DART’s team of Directors and Managers here