MyDART App Frequently Asked Questions

You can ride Local, Express, Flex, On Call and Paratransit services with the MyDART app.

The same bus passes you swipe at the front of the bus are available as mobile bus passes. However, there are two differences between the MyDART app bus passes and the swipe bus passes:

• A day pass is available in the MyDART app and will be available in printed form in August 2018.
• Weekly and monthly bus passes will be replaced by 7-day and 31-passes in the MyDART app. These can be activated on your schedule instead of the first of the week or month.

The day pass is a new bus pass available in the MyDART app and can be used unlimited times during the day until expiration. It will expire at approx. 3 a.m. after it’s activated. For example, if you activated your day pass on Monday afternoon at 2 p.m., it would expire in 13 hours or early-morning Tuesday at 3 a.m.

Bus passes in the MyDART app are 7-day and 31-day passes, meaning you can start using them on your schedule instead of the first of the week or month. For example, if you purchased a 31-day pass on the MyDART app, it would expire 31 days after you activate it. In the MyDART app, you do not need to purchase your pass on the 1st of the month or 1st day of the week to get the full use.

No. The current prices of DART bus passes will not change on the MyDART app.

Yes. You can buy multiple bus passes for yourself or for multiple people. If you are buying multiple passes for yourself, activate the passes as you need them. If you are buying multiple passes for you and family or friends, you need to show the bus operator separate, activated tickets for each individual.

After you have made a purchase, go to “tickets” from the main menu. Select the ticket you would like to use. Tap the purple button at the bottom of the screen to activate the pass. You will see an animation when the bus pass is activated. The expiration date and time will display at the bottom of the bus pass.

Transfers are not available in the MyDART app. This is because when you activate a bus pass, it is activated for 2 hours. When you are ready to get onto your second bus, open up the same activated ticket and show the bus operator. It will stay activated for 2 hours after initial activation.

You will need an internet connection to buy and activate bus passes. Once the pass is activated, you do not need an internet connection to use it to board the bus.

The expiration date and time is displayed at the bottom of your bus pass. If your pass expires after you have already gotten on the bus, you may remain on the bus to complete your trip but you won’t be allowed board another bus without a new bus pass. The expiration countdown begins AFTER activating your bus pass. It does not begin after purchase. For example, if you purchased a 7-day bus pass on December 1st, but you activated your pass on December 7th, it would expire 7 days after activation, on December 14th.

Please make sure you have enough charge to last your entire trip. Every rider is responsible for showing proof of valid bus fare to DART operators or fare inspectors.

Your bus pass is not showing up on your new phone because once a bus pass is activated, it is automatically saved to that device. If this is your case, please contact DART Customer Service. If you know you will be getting a new phone, make sure you save your bus passes to the “Cloud” through the app. You can do this through the settings of the app under “ticket storage”

There are two options for storing your bus pass.

1. Storing on your device: When you purchase a bus pass, it is automatically saved to your device. This is recommended because it allows you to view your bus passes without an internet connection.
2. Storing in the cloud: You must go into ticket storage in the settings to store your bus pass in the cloud. When your bus passes are in the cloud, they will only be available to you when you are connected to the internet. Storing to the cloud is recommended only if you were to get a new phone.